ORDERS AND RETURNS

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Placing orders

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SHIPPING INFORMATION

We offer shipping of online purchases to U.S. addresses only. We use USPS to ship your package but also UPS for our expedited service

For questions about shipping, please email customerservice@artdefiance.com

Please note that we ship Monday-Friday only during normal business hours. Any order placed during non-business hours will be processed the following business day. 

Shipping times: For “in stock” products we dispatch the products in 24-48 hours

Beauty and Cosmetic products – we dispatch the orders in 24-48 hours

Clothes & Accessories we dispatch the orders in 7-21 business days, depending on the customization level

For Couture products, we dispatch the orders in up to 6 weeks, depending on the type of products and customization level

SALEs TAX

Art Defiance is required by law to collect sales tax on orders shipped within Arizona, California, Colorado, Florida, Georgia, Illinois, Massachusetts, Maryland, New York, Pennsylvania, Texas, Virginia, Michigan, Oregon, New Jersey, North Carolina, South Carolina, Wisconsin, Minnesota, District of Columbia, Tennessee, Nevada, Iowa, Indiana and Washington.

RETURNS AND EXCHANGES

RETURNS

Your satisfaction is our highest priority. If for any reason you are not happy with your purchase, you may return some of the items you purchased from us within 7 days of receipt.

  1. Cosmetic and beauty products are final sale and cannot be returned or exchanged unless the merchandise was found to be defective.

2. Apparel

To ensure we process your return and refund as quickly as possible, please follow the procedure below.

RETURNS PROCEDURE

Please contact us at: customerservice@artdefiance.com adding RETURN to your subject. Your email must contain the Order Reference Number as well as a full explanation of your reason for returning the goods.

We will e-mail you back with your Returns Authorisation Number returns address and instructions.

Goods must be in their original packaging with any seals intact and in an unused and re-saleable condition.

Re-package the parcel using strong packaging and ensure it is sealed securely to avoid damage during transit. Please enclose your dispatch note/receipt within the parcel.

Request a proof of postage. Without this, you will be unable to make a claim, should the return parcel go missing. (Please note: Art Defiance  will not be liable for lost returns).

Please allow up to 14 working days for the return to get processed.

  • We will notify you via email once your refund/exchange has been processed.

Please note Art Defiance will only reimburse the cost of the products and not any postage or shipping fees.

PRIVACY POLICY
Personal Information 

If you choose to give us information, you are giving your consent for artdefiance.com to receive it, store it, use it to enhance and customize your shopping experience, and we may disclose it in very limited circumstances as described herein. If you do not agree with these terms, please do not provide us with any personal information.

To protect your personal information concerning billing, we ask that you register at artdefiance.com by entering a username and password.

When you place an order, we need to know your delivery and billing address, credit card number and expiration date.

We may use the information you provide to create and deliver newsletters, surveys or other communications to you that contain product information, fashion and cosmetics tips, promotions, or information concerning your order. We will not sell or rent your personal information to third parties without your consent, except as disclosed in this Privacy Policy.

Third Parties
artdefiance.com may hire others to perform certain business activities on our behalf. For example, we may retain data analysis firms, customer support specialists, web hosting companies, and companies that fill product orders or coordinate mailings. Such third parties may be provided with access to your personal information only to the extent needed to perform their functions. They may not use such information for any other purpose.